John Hunter.
An operator at the table.

Senior Vice President, Operations

Served as a senior operating partner to the president and CEO of a national health technology and consulting organization. Translated strategic objectives into operational plans and provided leadership across business performance, technology, client delivery, and organizational change.

Developed executive dashboards and performance frameworks, coached senior leaders, and helped guide system implementations and merger integrations. Responsibilities also included enterprise risk, regulatory compliance, information security, and data protection.

Director, Client Services & Operations

Built and led a multidisciplinary team across operations, client and member experience, project management, and product development. Oversaw complex delivery work and served as an executive liaison to clients across corporate, university, and utility organizations.

Standardized workflows, testing protocols, and quality assurance practices. Led automation improvements that reduced processing timelines from months to days, while developing leaders, supporting succession planning, strengthening client relationships, and improving retention.

Director of Marketing

Led marketing and business turnaround initiatives across a regional, multi-location retail organization. Used performance data to guide promotional, pricing, and merchandising decisions, connecting marketing activity to profitability and customer engagement.

Partnered with executive leadership on strategic budgeting, purchasing, and capital allocation. Developed measures to assess returns on marketing and revenue initiatives, expanded customer engagement programs, and addressed operational issues through cross-functional collaboration.

Director, Operations & Human Relations

Led operations and people initiatives in a customer-facing retail business, connecting financial performance, leadership expectations, and day-to-day execution. Used profit and performance reporting to identify opportunities and align operational priorities with revenue and margin goals.

The people leadership responsibilities centered on attracting, developing, and retaining talent. Built a performance-oriented culture that connected individual expectations, team development, and leadership accountability to the needs of the business.

Helped teams deliver consistent, high-touch customer experiences and strengthened the relationship between employee performance and customer loyalty. This role developed a broad perspective on how organizational culture, service standards, and operating discipline influence business results.

Human Resources & Operations Leader

Led human resources and operational functions in high-volume retail locations, with a focus on workforce development, frontline leadership, and consistent execution. Used customer service and performance data to identify training needs and help teams improve the quality of their work.

Supported the rebuilding of teams across underperforming locations, strengthening expectations, leadership practices, and employee development. Promoted a culture of accountability and recognition, with consistent application of organizational standards.

Directed a prototype store opening, coordinating people and operational readiness for launch. The combination of HR leadership, team rebuilding, and opening execution provided practical experience in guiding employees through change while maintaining a strong customer experience.